Shipping policy

1. Order Processing Timeline

Orders are typically processed within 1 business day (Monday through Friday, excluding public holidays). Once your order ships, we will email you a tracking number so you can monitor its journey.

2. Available Shipping Methods

We provide standard delivery option to best suit your needs:

• Standard Delivery (FREE)

3. Standard Delivery Details (FREE)

• Processing time: 1 business day

• Transit time: 2–4 business days

• Estimated total delivery: 3–5 business days from the date of order

4. Service coverage:

Standard Delivery is available to all 50 U.S. states, including Washington, D.C. The full list of states is as follows:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

5. Trusted Shipping Partners

To guarantee secure and efficient delivery to remote regions, we collaborate with leading national carriers. The most suitable carrier will be selected based on your delivery address:

• UPS

• FedEx

• USPS

If you're unsure whether your location qualifies for remote delivery, feel free to reach out to our customer service team for clarification.

6. Order Tracking & Customer Support

Use the provided tracking number to follow your package in real time.

For any delivery-related questions, contact our support team at:

service@apexderm.store

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